Safe Operation

Safe Operation Support System

24/7/365 Support from the Safety Operation Supporting Center (SOSC)

24/7/365 Support from the Safety Operation Supporting Center (SOSC)

MOL’s Commitment to Safe Operation

Four serious marine incidents occurred in 2006. After those incidents, MOL thoroughly investigated the causes, and in 2007, we established the SOSC, with the motto "Never let the captain get isolated." MOL Group executives and employees, working together, took the lessons learned from those incidents to heart, and developed measures that will help us "forge ahead to become the world leader in safe operation."

Various Risks Surrounding Vessels

MOL Group vessels navigate oceans all over the world. Not only in bad weather situations such as winter storms, hurricanes and typhoons, and frozen river ports, but also in places like the Middle East, where political situations can be volatile, we must always be ready to take appropriate measures. We also go where there is a risk of piracy. In other words, we must appropriately address myriad situations on a daily basis.

In recent years, the power of tropical depressions has increased, bringing stronger winds and fiercer accompanying rains, so the linkage between vessels and shore is more important than ever. In addition, ship-to-shore cooperation becomes more crucial as deteriorating international conditions require greater preparation against possible pirate or terrorist attacks.

Our SOSC grasps these risks in real time, confirming that communication among vessels, ship management companies, marine technical teams, and personnel responsible for vessel operation is clear and constant. The SOSC’s motto is "Never let the captain get isolated," and its initiatives are built on that premise. There are always two people on watch at the SOSC, one of whom must have experience as a captain of a vessel. Information on weather, reports from overseas media, and other things that might have something to bear on vessels underway is gathered. Thus, the SOSC is always ready to offer timely information and advice, making a commitment to preventing serious accidents before they happen.

Sea ice/Icebergs Frozen river port Earthquake/Tsunami winter storms Experimental missile launches Typhoons Cyclones Stormy weather by seasonal winds Piracy Hurricanes Stormy weather

Sea ice/Icebergs
(Around Newfoundland/Okhotsk Sea)
Close
Frozen river port
(Great Lakes, Baltic Sea, Yamal, Nakhodka)
Close
Earthquake/Tsunami
(all sea areas)
Alert vessels for evacuation as needed based on tsunami forecasts following earthquakes.
Close
winter storms
(High latitude sea areas such as North Pacific Ocean and North Atlantic Ocean)
Close
Experimental missile launches
(North Korea, India)
Close
Typhoons
(Northwest Pacific Ocean)
Find evacuation route based on typhoon course and vessel movement.
Close
Cyclones
(Indian Ocean/South Pacific Ocean)
Find evacuation route based on cyclone course and vessel movement.
Close
Piracy
(Strait of Malacca-Singapore, Gulf of Aden off Somalia/Indian Ocean, Gulf of Guinea off West Africa)
Give advice to vessels in areas where piracy occurs, not to close to piracy within 100 miles
Close
Stormy weather by seasonal winds
(Indian Ocean/South China Sea)
Close
Stormy weather
(All sea areas)
Close
Hurricanes
(Northeast Pacific Ocean/Atlantic Ocean)
Find an evacuation route based on the hurricane course and vessel movement.
Close

24hours

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0:00 Broadcast information on typhoon information to vessels in harbors/ports and under way. 12:00 Broadcast information on typhoon information to vessels in harbors/ports and under way.

Gathering information
(Overseas media, or international information agencies(*2), Maritime security information companies on piracies, etc.)

(*2) International information agencies: IMB Piracy Reporting Centre, UKMTO (UK Marine Trade Operations), NATO (North Atlantic Treaty Organization)

Video conference with Weathernews. Confirming the conditions surrounding vessels that might need warnings.
1:00 13:00  
2:00 14:00  
3:00 15:00 Broadcast information on rough weather areas around the world as well as coastal storm areas.
4:00 16:00  
5:00 17:00  
6:00 Broadcast information on typhoon information to vessels in harbors/ports and under way. 18:00 Broadcast information on typhoon information to vessels in harbors/ports and under way.
7:00 Inform internal divisions of the operating conditions of vessels steaming in the Indian Ocean or the Persian Gulf. 19:00 Watch coming on apprised of current situation.
8:00 Watch coming on apprised of current situation. 20:00  
9:00   21:00  
10:00   22:00 Video conference with the Weathernews.
Confirm observation of vessels than need warning.
11:00   23:00  
Gathering Information
As a new watch comes on, they are apprised of the current situation.

Confirmation System between Vessels and Shore Helps Avoid Danger

(1) Pirate Attack!

Pirate Attack

(2) Developing tropical depression

Developing tropical depression

(3) Earthquake alert Tsunami warning

Earthquake alert Tsunami warning


株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム

Ship Inspections

Ship Inspections

Ship Inspection Activities Targeting All Operated Vessels

MOL conducts periodic ship inspections, based on our unique safety standards, targeting all MOL Group-operated vessels, regardless of whether they are owned or chartered.
These inspections verify that the vessels are properly maintained and can operate safely.

With chartered vessels, we communicate closely with the shipowners and assigned ship management companies, to make sure they have a full understanding of the safety standards we require. We also cooperate with them to pursue safety measures while building mutually trusting relationships.

Thorough Investigation by Highly Skilled Ship Inspectors

Two ship inspectors, who have a thorough knowledge of MOL’s safety standards through onboard experience as captains or chief engineers, personally visit ships and conduct detailed investigations based on a checklist of about 500 items, such as the vessels’ operational and maintenance status of the vessel, ship management status, and so on.

If they spot an unsafe or non-conforming condition, they make sure the vessel and its ship management company take appropriate corrective measures so the ship meets MOL’s strict safety standards.

Their completed report, which covers the entire inspection and is illustrated with photographs, is circulated among relevant divisions including the responsible business division. Thus, the quality of the vessel is confirmed. In the case of chartered vessels, the shipowner receives any corrective guidance through the business division. This consistent, professional approach ensures the safety of both owned and chartered ships.


株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム

On-the-job Training (OJT) Instructor System

On-the-job Training (OJT) Instructor System

Employees are instructed on handling mooring ropes.

The system involves experienced captains and chief engineers who understand MOL safe operation standards traveling onboard ships to identify unsafe practices and latent risks only discoverable on the ships in service, and order immediate improvements. Information on near misses, best practices, and the like is also disseminated on each ship to help raise safety awareness and prevent human error.


株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム

Emergency Response System

Emergency Response System

MOL continues to strengthen its systems so that it can provide an effective response in the unlikely event of an emergency.

Accident Response Drills

Evacuation drill on board

MOL regularly conducts accident response drills on vessels while at sea. These drills simulate various situations such as an on-board fire or water immersion, or act of piracy or terrorism, so that seafarers can respond swiftly and appropriately in an emergency. The Head Office conducts serious marine incident emergency response drills once a year with the cooperation of the Regional Coast Guard Headquarters. The drills involve MOL’s president, other corporate officers, representatives of relevant departments and ship management companies, and vessels. In October 2017, we conducted an emergency response drill based on the premise of a fire in the engine room of a car carrier while the ship was underway, leaving it adrift and then stranded. An emergency response drill in November 2018 used the scenario of an LNG carrier colliding with another ship near Akashi Kaikyo Bridge. Furthermore, MOL Group companies that operate ferries and cruise ships conduct regular emergency response drills, including evacuation guidance, as they put the highest priority on ensuring customer safety in an emergency.


株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム

Enhancing Countermeasures on Piracy and Terrorism

Enhancing Countermeasures on Piracy and Terrorism

The best solution is to avoid navigating in dangerous waters whenever possible. In pirate-infested waters, we increase the number of watchkeepers for 24-hour visual monitoring and strengthen radar-based monitoring activities.

In the internationally recommended transit corridor (IRTC) in the Gulf of Aden, ships susceptible to pirate attacks travel in convoys escorted by the Japan Maritime Self-Defense Force or naval ships from other countries.

The pirates are extending the range of their activities, so via industry associations and other bodies, we are requesting that the Japanese government widen the escort area and institute legal measures that allow armed security guards to travel aboard Japanese-flagged vessels.
To ward off pirate attacks, the ship is equipped with razor wire and crew members wear bulletproof vests and helmets. Another feature to prevent hijacking is an onboard evacuation compartment called a "citadel," where the crew can take refuge if the pirates board the vessel. The citadel is built for strength, equipped with several days’ supply of water and food, and wired for communication with the outside. It allows crew members to evacuate to safety until a naval ship or other help arrives.

Photo courtesy: Japan Ministry of Defense
Razor wires mounted around the bridge

株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム

'MOL Body FIT Exercise' Program Receives Best Practice Award from MLIT

‘MOL Body FIT Exercise’ Program Receives Best Practice Award from MLIT

MOL has actively encouraged adoption of the "MOL Body FIT Exercise" program as a daily routine, with the goal of reducing the incidence of onboard injuries. The program includes calisthenics based on stretching, which develops strength in the trunk and leg muscles, while improving the mariners’ sense of balance and reducing the risk of falls. It was awarded the "The Best Practice Award of Seafarers Onboard Safety 2016" from Japan’s Ministry of Land, Infrastructure, Transport and Tourism (MLIT).


株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム

Family Day for Crewmembers

Family Day for Crewmembers

In consideration of crewmembers who are separated from their families for long periods of time, and their families who must cope with their absence, MOL has worked to develop an onboard Internet environment, and taken various other measures including holding Family Day events. We placed consultation service desks for crewmembers and their families in our local offices, providing detailed services reflecting regional cultures and needs.

In the Philippines, our main source nation for crewmembers, annual Family Day events are held throughout the nation. Particularly in Manila, this is a major event - an entire theme park is reserved for the enjoyment of some 4,000 participants.

The purpose of this event is to build bonds between MOL and its crewmembers and their families. Through this activity, the dedicated seafarers can head out to sea with peace of mind, knowing that their families are supported and cared for. These bonds are made even more solid as they are key factors behind MOL’s safe operations.

株式会社 商船三井 環境・サステナビリティ戦略部 サステナビリティ統括チーム, 株式会社 商船三井 経営企画部 総合企画チーム, 株式会社 商船三井 コーポレートコミュニケーション部 コミュニケーション企画チーム, 株式会社 商船三井 MBS コミュニケーションサポート部 MBS コミュニケーションサポート部, 人事部, 株式会社 商船三井 海上安全部 海務チーム, 株式会社 商船三井 海上安全部 安全推進チーム, 株式会社 商船三井 海上安全部 船員政策チーム, 株式会社 商船三井 海上安全部 船員教育・訓練チーム, 株式会社 商船三井 海上安全部 安全運航支援センター, 株式会社 商船三井 技術部 技術イノベーションチーム, 株式会社 商船三井 スマートシッピング推進部 スマートシップ戦略チーム, 商船三井システムズ株式会社 ICT 戦略推進部 ICT 戦略推進第一チーム
Safe Operation
Safe Operation Management Structure

Safe Operation Management Structure

The MOL Operational Safety Committee, deliberates basic policies, counterme...

Safe Operation
Safe Operation Management Structure

Objective Safe Operation Indices

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Safe Operation
Cultivating a Safety Culture

Company Intranet Utilization

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Safe Operation
Cultivating a Safety Culture

Safety Conference

Safety Conferences As a part of our measures to ensure safe operation, w...

Safe Operation
Cultivating a Safety Culture

Safety Campaign

Safety Campaign During our yearly Safety Campaign, the president, execut...

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Cultivating a Safety Culture

Operational Safety Workshops

Operational Safety Workshops As a part of our activities to foster a str...

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Cultivating a Safety Culture

Beach Cleanup at Kashima-nada Beach

Beach Cleanup at Kashima-nada Beach Since the grounding of the MOL-opera...

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Education and Training

MOL to Establish Maritime Academy in the Philippines

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Safe Operation
Education and Training

Training Highly Competent Crewmembers on a Global Scale

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Education and Training

Practical Training on Vessels (New Cadet Training Program)

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Safe Operation
Education and Training

BRM (Bridge Resource Management) Training

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Education and Training

Institution of a Unique Seafarer Education and Training Program - MOL Rank Skill Training & Evaluation Program -

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Education and Training

Hazard Experience Training Sessions

Hazard Experience Training Sessions Hazard experience training session...

Safe Operation
Safe Operation Support System

24/7/365 Support from the Safety Operation Supporting Center (SOSC)

24/7/365 Support from the Safety Operation Supporting Center (SOSC) MOL’...

Safe Operation
Safe Operation Support System

Ship Inspections

Ship Inspections Ship Inspection Activities Targeting All Operated Vesse...

Safe Operation
Safe Operation Support System

On-the-job Training (OJT) Instructor System

On-the-job Training (OJT) Instructor System Employees are instructed o...

Safe Operation
Safe Operation Support System

Emergency Response System

Emergency Response System MOL continues to strengthen its systems so tha...

Safe Operation
Safe Operation Support System

Enhancing Countermeasures on Piracy and Terrorism

Enhancing Countermeasures on Piracy and Terrorism The best solution is t...

Safe Operation
Safe Operation Support System

'MOL Body FIT Exercise' Program Receives Best Practice Award from MLIT

‘MOL Body FIT Exercise’ Program Receives Best Practice Award from MLIT ...

Safe Operation
Safe Operation Support System

Family Day for Crewmembers

Family Day for Crewmembers In consideration of crewmembers who are separ...

Safe Operation
Facilities and Equipment that Support Safe Operation

Working Closely with Shipyards

Working Closely with Shipyards Shipbuilding supervisors have three dutie...

Safe Operation
Facilities and Equipment that Support Safe Operation

MOL Safety Standard Specifications

MOL Safety Standard Specifications With the goal of effectively maintain...

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Safe Operation Supporting Yamal LNG Project

Safe Operation Supporting Yamal LNG Project

MOL supports groundbreaking developments to meet continually expanding glob...

Safe Operation
Safe Operation Supporting Yamal LNG Project

Potential of Arctic Ocean Routes

Potential of Arctic Ocean Routes The new Arctic Ocean route that sta...

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Safe Operation Supporting Yamal LNG Project

New Challenge to LNG Transport

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Safe Operation Supporting Yamal LNG Project

Highest Safe and Robust Ship Designs against Heavy Ice and Severely Cold Environments

Highest Safe and Robust Ship Designs against Heavy Ice and Severely Cold En...

Safe Operation
Safe Operation

Safe Operation

Forging Ahead to Become the World Leader in Safe Operation The MOL Group...